Effective Date: October 6, 2026

Last Updated: October 6, 2026

Medizra (“we,” “our,” or “us”) operates the website medizra.com and acts as the data controller for personal and commercial data collected through our digital platforms, communications, and export operations.

This Privacy Policy explains how we collect, process, store, and safeguard the information you provide when requesting quotations, submitting technical specifications, downloading product catalogs, or conducting business with our manufacturing facility in Sialkot, Pakistan.

1. Information We Collect

We collect information directly from you when you interact with our website, request quotations (RFQs), or contact our sales and engineering departments:

Contact & Business Identifiers: Full name, corporate email address, direct phone/WhatsApp number, company name, website, and business address.
Technical & Manufacturing Data: CAD blueprints, 2D/3D technical drawings, sample photographs, dimensional specifications, laser marking preferences, and tech pack documentation uploaded through our forms or sent via direct inquiry.
Commercial & Transaction Data: Order histories, destination port details, proforma invoice records, billing addresses, and export shipping paperwork.
Automated Device & Technical Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and approximate geographic location collected through server logs and analytics cookies.

2. How We Use Your Information

We process collected data exclusively for legitimate commercial, legal, and operational purposes:

Inquiry & RFQ Processing: Evaluating technical requirements, calculating pricing, and issuing formal proforma invoices and production schedules within our standard 24-hour turnaround.
Order Fulfillment & Logistics: Managing factory production schedules, material traceability, laser etching, packaging, and international export customs documentation.
Customer Support & Communications: Providing real-time updates regarding sample dispatch, production progress, freight tracking, and post-delivery inquiries.
Website Optimization: Enhancing user experience, monitoring site security, detecting fraudulent activity, and refining catalog accessibility.

3. Non-Disclosure & Intellectual Property Protection

As an OEM and contract manufacturer, Medizra maintains strict confidentiality regarding proprietary customer designs:

Technical Drawings & Tooling: Blueprints, CAD models, proprietary geometries, and custom private label designs submitted for evaluation or production are treated as strictly confidential.
No Third-Party Commercialization: We do not market, display, or sell custom-developed tooling or proprietary designs to any third party or competitor.
Non-Disclosure Agreements (NDAs): We regularly execute binding bilateral NDAs prior to receiving pre-production prototypes or technical files.

4. Legal Grounds for Processing (GDPR Compliance)

For international buyers and visitors subject to the General Data Protection Regulation (GDPR) or comparable frameworks, we process personal information under the following lawful bases:

Performance of a Contract: Fulfilling supply agreements, producing custom orders, and managing logistics.
Legitimate Business Interests: Communicating with prospective B2B clients, verifying business inquiries, and securing our systems.
Legal Compliance: Maintaining tax, export, export-control, and manufacturing records required under Pakistani and international trade laws.
Consent: Where you have explicitly opted in to receive technical documentation, product catalogs, or email updates.

5. Data Sharing & Third-Party Disclosure

We do not sell, rent, or lease your business or personal data. We disclose information only to trusted third parties strictly necessary to perform contract operations:

International Logistics Providers: Courier services (such as DHL, FedEx, UPS) and air/sea freight carriers to deliver samples and bulk cargo.
Customs Authorities & Clearing Agents: Fulfilling legal customs declaration and clearance requirements at departure and arrival ports.
IT & Cloud Infrastructure: Secure cloud hosting, database management, and form-handling services bound by strict data processing and confidentiality agreements.
Legal & Regulatory Authorities: When required by applicable law, court order, or governmental regulation.

6. Data Security & Storage

We implement technical and organizational safeguards to protect your data:

Encryption: Secure Socket Layer (SSL/TLS) encryption across our entire website to secure data transmitted via forms and uploads.
Access Control: Restricted internal factory and office access to proprietary CAD files, technical drawings, and client records.
Data Retention: We retain transaction, manufacturing, and billing data for as long as necessary to fulfill contractual obligations, satisfy export and tax compliance requirements, and maintain tooling archives for repeat production runs.

7. Cookies & Tracking Technologies

Our website uses standard cookies to ensure website functionality and analyze traffic patterns:

Essential Cookies: Necessary for navigation, secure form submission, and basic website functions.
Analytical Cookies: Help us understand how visitors interact with catalog pages, download sections, and service descriptions.

You can modify your browser settings to decline cookies; however, certain interactive features of our website may function with limited performance.

8. Your Data Protection Rights

Depending on your jurisdiction (including the European Economic Area, the United Kingdom, and various international jurisdictions), you have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Correction: Request rectification of inaccurate or incomplete contact or company details.
Erasure: Request deletion of your personal data where continued processing is no longer required for business operations or legal compliance.
Restriction or Objection: Object to or restrict specific processing activities, such as direct marketing communications.
Data Portability: Receive your data in a structured, standard machine-readable format.

To exercise any of these rights, contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in manufacturing processes, international regulatory requirements, or our online services. The updated date at the top of this page indicates the most recent revision.

10. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your technical and personal data, reach out to our export and administrative office:

Company Name: Medizra
Factory & Office Address: Malkay Kalan, Wahid Road, Sialkot, Punjab, Pakistan
Direct Call / WhatsApp: +92 332 0002646
Email: info@medizra.com
Website: https://www.medizra.com