Terms & Conditions of Supply

Medizra > Terms & Conditions of Supply

Effective Date: October 6, 2026

Last Updated: October 6, 2026

These Terms & Conditions of Supply (“Terms”) govern all quotations, proforma invoices, purchase orders, sales contracts, and OEM/private-label manufacturing agreements executed between Medizra (“Supplier,” “we,” “our,” or “us”) and any purchasing company, distributor, hospital entity, or procurement agent (“Buyer”).

By issuing a purchase order, authorizing a proforma invoice, or submitting an advance production deposit, the Buyer unconditionally agrees to be bound by these Terms.

1. Scope & Company Identity

  • Legal Entity: Medizra
  • Factory & Administrative Facility: Malkay Kalan, Wahid Road, Sialkot, Punjab, Pakistan
  • Applicability: These Terms take precedence over any conflicting terms set forth in a Buyer’s purchase order or procurement documents unless formally negotiated and signed in writing by an authorized representative of Medizra.

2. Quotations, Pricing & Order Acceptance

  • Currency & Denomination: Unless stated otherwise in writing, all quotations and invoices are calculated and settled in US Dollars (USD), Euros (EUR), or British Pounds (GBP).
  • Price Validity: Official factory quotations are valid for thirty (30) calendar days from the date of issue. Medizra reserves the right to adjust open quotations prior to order confirmation in the event of documented raw-steel price spikes, alloy surcharges, or foreign currency exchange fluctuations.
  • Order Confirmation: Quotations do not constitute a binding contract. An order is deemed accepted only when Medizra issues an official Proforma Invoice (PI) and receives the agreed advance payment or deposit.

3. OEM Tooling, Blueprints & IP Protection

  • Custom Tooling & Dies: For bespoke or OEM patterns developed from Buyer blueprints, CAD models, or technical drawings, the tooling and development fees will be invoiced separately. Custom dies and fixtures engineered specifically for the Buyer will remain reserved exclusively for that Buyer’s production runs.
  • Intellectual Property: Proprietary product designs, technical drawings, trade secrets, and registered trademarks supplied by the Buyer remain the exclusive property of the Buyer. Medizra will not reproduce, market, or sell custom-tooled patterns to any third-party entity.
  • Master Templates & Tolerances: Medizra archives approved master physical prototypes and CNC machining programs for each client to ensure dimensional reproducibility across repeat manufacturing batches.

4. Minimum Order Quantities (MOQs)

  • Standard Catalog Items: Production runs are subject to line-item MOQs (typically 25–50 pieces per SKU for standard surgical instruments) to maintain efficient forging, batch passivation, and CNC cycles.
  • Custom OEM & Blueprints: Prototype runs are supported with specialized single-unit or small-batch tooling fees. Commercial volume requirements will be outlined directly in the corresponding proforma invoice.

5. Payment Terms & Methods

  • Standard Commercial Orders:
    • 50% advance deposit upon issuance and confirmation of the Proforma Invoice to initiate raw material allocation and forging.
    • 50% balance payable upon completion of production and pre-shipment quality inspection, prior to dispatch or release of the Bill of Lading (B/L).
  • Large / Container-Scale Shipments: Irrevocable Letter of Credit (L/C) at sight from an internationally accredited bank, subject to prior credit approval by Medizra.
  • Approved Banking Methods: Official Telegraphic Transfer (T/T / Wire Transfer) to Medizra’s corporate bank account designated in the official proforma invoice. All sender-side intermediary and correspondent banking fees remain the responsibility of the Buyer.

6. Production Timelines, Delivery & Incoterms

  • Lead Times: Standard manufacturing lead times range from 4 to 8 weeks following receipt of the advance deposit and final tech pack/sample sign-off. Lead times for pre-production evaluation prototypes typically require 7 to 14 business days.
  • Incoterms Rules: Unless specified otherwise on the Proforma Invoice, all commercial terms are governed by the most current ICC Incoterms (e.g., EXW Sialkot, FOB Sialkot/Lahore/Karachi, or CIF/CFR to the designated destination port).
  • Risk of Loss: The risk of loss, damage, or deterioration passes to the Buyer as defined by the agreed Incoterm once goods are handed over to the designated freight forwarder, express courier, or cargo vessel.
  • Partial Shipments: Medizra reserves the right to execute partial deliveries with prior written consent from the Buyer.

7. Inspection, Non-Conformance & Acceptance

  • Pre-Shipment Inspection: The Buyer has the right to appoint an independent inspection agency (e.g., SGS, TÜV, or a designated representative) to conduct pre-shipment inspections at our Sialkot factory prior to final dispatch.
  • Arrival Inspection Period: The Buyer must inspect the shipment within twenty-one (21) calendar days of delivery at the destination facility.
  • Defect Notification: Any claims regarding non-conformance, dimensional defects, or missing items must be submitted in writing within this 21-day window, accompanied by:
    • Clear photographs and video documentation highlighting the defect.
    • The relevant lot number and laser-etched SKU code.
    • A detailed technical description of the non-conformity.
  • Resolution: For verified manufacturing defects, Medizra will, at its sole discretion, replace the defective instruments in the subsequent shipment, provide a credit note against future orders, or arrange for factory repair.

8. Passivation & Corrosion Standards

  • Surface Integrity: Medizra instruments undergo multi-stage ultrasonic degreasing and chemical passivation to build an anti-corrosive chromium-oxide boundary layer.
  • Proper Maintenance Requirements: The Buyer and end-users must clean, lubricate, and autoclave instruments in accordance with Medizra’s Instructions for Use (IFU). Corrosion or staining resulting from exposure to non-pH-neutral detergents, industrial bleach, tap water with high mineral content, or inadequate autoclave drying cycles is expressly excluded from defect claims.

9. Regulatory Compliance & Destination Clearances

  • Export Documentation: Medizra supplies commercial invoices, packing lists, airway bills/bills of lading, certificates of origin (Sialkot Chamber of Commerce), and material test certificates (MTCs).
  • Import Licenses & Product Registration: The Buyer is solely responsible for verifying and complying with their local national regulatory framework (e.g., FDA, MDR, MHRA, TGA) regarding product registration, import permits, customs duties, tariffs, and distribution clearances in the destination country.

10. Limitation of Liability

In no event shall Medizra be liable to the Buyer, whether in contract, tort (including negligence), or otherwise, for any incidental, indirect, consequential, or punitive damages, including loss of clinical revenue, business interruptions, loss of commercial reputation, or claims from third-party end-users.

Medizra’s total aggregate liability arising out of or related to any individual purchase order shall not exceed the net purchase price paid by the Buyer for the specific lot or batch giving rise to the claim.

11. Force Majeure

Neither party shall be held liable for failure or delay in fulfilling delivery schedules caused by events beyond reasonable control, including acts of God, extreme natural disasters, epidemics, war, national trade embargoes, customs gridlocks, prolonged raw-material supply chain failures, port strikes, or major utility outages. Affected delivery deadlines shall be extended by a duration commensurate with the delay.

12. Governing Law & Dispute Resolution

  • Applicable Law: These Terms and any underlying sales agreements shall be interpreted, governed, and construed in accordance with the laws of Punjab, Pakistan, without regard to conflicts of law principles.
  • Dispute Escalation: Any dispute, controversy, or claim arising from or relating to a contract of supply shall first be negotiated in good faith between executive representatives of both parties.
  • Arbitration: If unresolved within thirty (30) days, the matter shall be submitted to binding commercial arbitration in Lahore or Sialkot, Pakistan, conducted in the English language.

13. Official Inquiries & Notices

All official legal, commercial, and dispatch correspondence must be delivered to Medizra’s headquarters:

  • Company Name: Medizra
  • Factory & Office: Malkay Kalan, Wahid Road, Sialkot, Punjab, Pakistan
  • Call / WhatsApp: +92 332 0002646
  • Official Commercial Email: info@medizra.com
  • Website: https://www.medizra.com